Belongings & Liability Policy

Before we begin any detail, all personal belongings must be removed from the vehicle — including the glove box, center console, door pockets, trunk/cargo area, and under the seats. This includes valuables, electronics, documents, firearms, medications, chargers, children's items, and trash. Emptying the vehicle lets us clean every surface thoroughly and safely.

Old City Detail is not responsible or liable for any personal belongings that are lost, damaged, or broken if they are left in the vehicle during the detailing service. Our technicians do not move, handle, or inventory items left behind, and we cannot be held accountable for their condition or whereabouts after service.

Because we come to you, longer trips cost us time and fuel. For every hour (or roughly 45 minutes) of drive time to your location, a $25–$35 gas and distance upcharge is added to your service total. The exact amount depends on your distance from our St. Augustine service area, and it will always be confirmed with you before your appointment is booked — no surprise charges.

We plan our day around every appointment on the schedule, so last-minute changes cost us real time. If you need to reschedule with less than 24 hours' notice before your appointment, a $20 rescheduling service fee applies. Give us at least 24 hours' notice and there is no charge — just reach out and we'll be happy to move things around.

No deposit or payment is required when you book. Once your detail is complete, we invoice you and you have 7 days from the completion of the job to pay. Pay by text, phone, or whatever method your technician confirms with you at the end of the service. If your invoice goes unpaid after those 7 days, a $15 late upcharge is added for every additional day past the week, so please reach out if anything needs discussing and we'll sort it out.

A fully emptied vehicle is the only way we can guarantee the deep, showroom-level finish our packages promise. If belongings must remain (car seats, for example, can stay installed), just let your technician know — we'll work around them carefully, but those areas cannot be fully detailed.